Wanted to let those of you perhaps still interested in a deal on the package know that I had surprisingly easy success when I called DIRECTV today. Hope this helps someone else.
I let my account go past due for about two weeks. Got my monthly bill with a shutoff date of September 24th. They'd already billed me for Sunday Max two months at $65.99. I called in, didn't choose to make a payment, got the regular customer service department, and said I wanted to cancel service. He asked why, and I said I couldn't afford the recent rate increases and I was upset that I was already charged over 130 bucks for programming that doesn't even begin until next weekend. He said OK and transferred me.
Spoke to a no-nonsense lady, explained my situation, also complained about new customers getting the Ticket for free plus no DVR service fees, which I've been paying for ten years. She said she'd see what she could do, and within 60 seconds, offered me $60 (yes, 60!) off my bill for the next 12 months, no commitment. I thought for a bit in silence, then asked if there was anything she could do about the price of the football package. She came back with $16.50 a month discount on the MAX, with two credits for the months I'd already been charged full price. I took the deal, made my overdue payment (with $4.25 late fee), and smiled.
So yes, I'm still paying about $300 for MAX, which is basically the full price for the regular Ticket, but I'm getting $720 back in credits over the next year. The whole exchange took less than 25 minutes...I guess it all depends on your description of things and more importantly, with whom you speak. Good luck.
I let my account go past due for about two weeks. Got my monthly bill with a shutoff date of September 24th. They'd already billed me for Sunday Max two months at $65.99. I called in, didn't choose to make a payment, got the regular customer service department, and said I wanted to cancel service. He asked why, and I said I couldn't afford the recent rate increases and I was upset that I was already charged over 130 bucks for programming that doesn't even begin until next weekend. He said OK and transferred me.
Spoke to a no-nonsense lady, explained my situation, also complained about new customers getting the Ticket for free plus no DVR service fees, which I've been paying for ten years. She said she'd see what she could do, and within 60 seconds, offered me $60 (yes, 60!) off my bill for the next 12 months, no commitment. I thought for a bit in silence, then asked if there was anything she could do about the price of the football package. She came back with $16.50 a month discount on the MAX, with two credits for the months I'd already been charged full price. I took the deal, made my overdue payment (with $4.25 late fee), and smiled.
So yes, I'm still paying about $300 for MAX, which is basically the full price for the regular Ticket, but I'm getting $720 back in credits over the next year. The whole exchange took less than 25 minutes...I guess it all depends on your description of things and more importantly, with whom you speak. Good luck.