Real conversation from less than 5 mins ago.
DTV: what can i do for you today
Me: i noticed my bill went up, can you tell me if im out of contract?
DTV: it looks like your contract is up in 8 days. Let me see what promotional offers i can give you now.
Me: ok
DTV: it looks like i can knock $60 off your bill and you keep all your same stuff.
Me: great, does that include sunday ticket max
DTV: no, sorry. Let me see what i can do on that.
Me: great....
(5 minute wait)
DTV: thanks for holding, i can do the NFL sunday ticket for free with a 12 month contract.
Me: so i get all my same stuff, hbo, showtime, hd, DVD and Sunday ticket max for $60 less than my current monthly bill?
DTV: yup. Let transfer you to our third pay confirmation department....
Me: thanks.
Prob the easiest year yet. Last year they wouldn't budge, i had to pay like $99 for it.